News for 'customer experience'

5 HOTTEST Tech Jobs

5 HOTTEST Tech Jobs

Rediff.com2 Jul 2021

Switching to these roles may help you advance in your career, says Saran Balasundaram, founder and CEO, HanDigital, a talent consulting firm.

Edtech sector in crisis as Covid curbs ease; hybrid model offers hope

Edtech sector in crisis as Covid curbs ease; hybrid model offers hope

Rediff.com10 Jun 2022

The reopening of schools and colleges has sparked a crisis in the edtech sector with falling valuations, slowing funding rounds and faltering investor sentiment. In a totally altered, post-pandemic landscape where students are back at school and colleges, companies are scrambling to revert to bricks-and-mortar tuition centres and adopting a hybrid model of offline and online education. Demand for online tuition has fallen, affecting the revenue of edtech companies in recent months. After two years of booming revenues, some experts say the sector is looking at a possible meltdown.

How Flipkart is countering Alibaba-led Paytm Mall

How Flipkart is countering Alibaba-led Paytm Mall

Rediff.com6 Mar 2017

Seeks to cut biz costs by 10% for sellers across 24 verticals, by slashing fees and delivery charges.

Corporate-run banks: Will depositors benefit?

Corporate-run banks: Will depositors benefit?

Rediff.com2 Dec 2020

The most common complaint of financial consumers is cumbersome processes, complicated products, usurious charges, and mis-selling of products, which finally don't deliver what is promised or as expect, notes Debashis Basu.

For India's airlines, the battle this time is over time, not price

For India's airlines, the battle this time is over time, not price

Rediff.com23 Jan 2017

Competition is intense and with the blurring of differences in service proposition and fares, it becomes imperative that airlines use their on-time performance for messaging and brand building.

How to prevent online frauds

How to prevent online frauds

Rediff.com23 Dec 2017

Customers taking small and convenient steps and some degree of care and precaution while paying digitally will ensure safety and security from new threats that emerge every day, says Avinash Luthria

Reliance opens Jio World Drive, first premium mall in Mumbai

Reliance opens Jio World Drive, first premium mall in Mumbai

Rediff.com7 Oct 2021

The premium mall, Jio World Drive (JWD), is spread across an area of 17.5 acre and it will be Mumbai's first rooftop Jio drive-in Theatre which will be operated by PVR. JWD will house only premium international and Indian brands.

Adobe ropes in Abhay Parasnis as CTO & senior VP

Adobe ropes in Abhay Parasnis as CTO & senior VP

Rediff.com22 Jul 2015

Adobe has roped in industry veteran Abhay Parasnis to head the firm's technology strategy, particularly its cloud portfolio, reports Ritu Jha.

10 career tips for Indian techies

10 career tips for Indian techies

Rediff.com19 May 2020

Employers are now looking to hire professionals who can demonstrate their skills rather than reel off a catalogue of undirected theoretical qualifications.

Subscribers leave Disney+ Hotstar; paid user base falls 6% in Dec quarter

Subscribers leave Disney+ Hotstar; paid user base falls 6% in Dec quarter

Rediff.com10 Feb 2023

Disney+ Hotstar reported its biggest decline in paid subscribers to date - a fall of 3.8 million subscribers, or 6 per cent of its total - in the October-December period. The drop in numbers came after two warnings by the company that Hotstar's paid subscriber base would shrink as it didn't have streaming rights for the Indian Premier League (IPL) for the 2023-27 media cycle. The IPL would start on April 1 this year and continue till May 28.

How Infosys plans to boost digital tech services

How Infosys plans to boost digital tech services

Rediff.com28 Apr 2017

Nia builds on Mana, the first AI platform introduced by the software services major last year. It also includes the robotic process automation capabilities of AssistEdge, another Infosys solution.

Infosys Q3 net profit up 11.8% at Rs 5,809 cr

Infosys Q3 net profit up 11.8% at Rs 5,809 cr

Rediff.com12 Jan 2022

The Bengaluru-based company had registered a net profit (after minority interest) of Rs 5,197 crore a year ago, a regulatory filing said. Infosys' revenue grew 22.9 per cent to Rs 31,867 crore in the quarter ended December 2021 from Rs 25,927 crore in the year-ago period, it added.

Why Tirupur Missed The World Cup Bus

Why Tirupur Missed The World Cup Bus

Rediff.com3 Jan 2023

'A change we have seen after the Russia-Ukraine war is the energy crisis in Europe.' 'Earlier, in Europe, people used to change their clothes after 5 washes, now they are using it till 15-20 washes.' 'They used to change their entire wardrobe after 2 months or so, but because of the economic conditions, it has changed.' 'It has affected exports as 40% of our exports is to Europe, 30% to the US and 10% to the UK.' 'The war has to end for better days to come.'

Tata SIA chief on how the airline plans to strike it big

Tata SIA chief on how the airline plans to strike it big

Rediff.com12 Aug 2014

Phee Teik Yeoh, the recently anointed chief executive officer of the airline, speaks to Business Standard on his aim of changing the rule of the game in the aviation sector by redefining service and operational experience for travellers accustomed to mere functionality.

'There is space for a brand like Vistara'

'There is space for a brand like Vistara'

Rediff.com17 Aug 2022

'I am seven months into the job, but it feels like seven years.'

IndiGo offers e-wheelchair to special needs child barred from flight

IndiGo offers e-wheelchair to special needs child barred from flight

Rediff.com9 May 2022

"We offer our sincere regrets to the affected family for the unfortunate experience and as a small token of our appreciation of their lifelong dedication would like to offer to purchase an electric wheelchair for their son," he added.

Toyota drives in new Camry Hybrid at Rs 41.7 lakh

Toyota drives in new Camry Hybrid at Rs 41.7 lakh

Rediff.com12 Jan 2022

Toyota Kirloskar Motor (TKM) on Wednesday launched new version of its premium sedan Camry Hybrid in the country priced at Rs 41.7 lakh (ex-showroom). The sedan now comes with a new front bumper, grille and alloy wheels, a floating type bigger 9-inch infotainment system, among others. Further, the self-charging hybrid electric sedan is now available in a new exterior colour of Metal Stream Metallic in addition to the existing colours of Platinum White Pearl, Silver Metallic, Graphite Metallic, Red Mica, Attitude Black, and Burning Black.

Akasa Air takes delivery of first aircraft, a Boeing 737 MAX

Akasa Air takes delivery of first aircraft, a Boeing 737 MAX

Rediff.com21 Jun 2022

Ace investor Rakesh Jhunjhunwala-promoted Akasa Air's first aircraft Boeing 737 MAX arrived in New Delhi on Tuesday, bringing it closer to securing the mandatory Air Operator Permit to start operations. The airline had received the ceremonial keys for the aircraft in Seattle, the US, on June 15, Akasa Air said in a statement. This is the first delivery out of the 72 Boeing 737 Max planes that Akasa Air placed an order with Boeing last November.

JioMart taps WhatsApp to deliver groceries, vegetables

JioMart taps WhatsApp to deliver groceries, vegetables

Rediff.com15 Dec 2021

Ordering groceries, vegetables and daily essentials is just a WhatsApp away as billionaire Mukesh Ambani's e-commerce platform JioMart taps into the popular messaging app to scale up online business in its fight for dominance in the giant Indian retail market with Amazon and Walmart-owned Flipkart. Ambani's twin children, Akash and Isha gave a preview of the ordering at Meta's second edition of the Fuel for India event on Wednesday. A new 'tap and chat' option allows users to order groceries through WhatsApp.

Peeing incident: Air India reviews liquor policy; pilot, crew grounded

Peeing incident: Air India reviews liquor policy; pilot, crew grounded

Rediff.com7 Jan 2023

Tata Group-owned Air India CEO Campbell Wilson on Saturday apologised for a flyer urinating on a fellow female passenger on a flight from New York in November, and said four cabin crew and a pilot have been de-rostered and the airline is reviewing policy of serving alcohol on flights.

Banks should pass on the rate benefit to customers: Shaktikanta Das

Banks should pass on the rate benefit to customers: Shaktikanta Das

Rediff.com5 Aug 2019

Reserve Bank of India Governor Shaktikanta Das tells Anup Roy, Raghu Mohan and Niraj Bhatt that it is time for banks to lower interest rates and start lending to cash-starved finance companies after due credit appraisal and proper risk assessment.

'We will try to be among top 3 IT services firms'

'We will try to be among top 3 IT services firms'

Rediff.com5 Jan 2022

'There is definitely a skill war, or a talent war going on.'

How a Bengaluru-based firm is using AI to change the retail game

How a Bengaluru-based firm is using AI to change the retail game

Rediff.com2 Jul 2018

Capillary Technologies building AI-backed products to empower offline retailers

Fast-tracking customer service in a slowdown

Fast-tracking customer service in a slowdown

Rediff.com6 Mar 2009

Acquiring new customers is important, but surely hard times provide an opportunity to ensure that existing ones are happier (management consultants call them 'sticky customers'), asks Kanika Datta?

To beat lockdown blues, brands hit the right chord with digital movies

To beat lockdown blues, brands hit the right chord with digital movies

Rediff.com15 Aug 2020

With theatres remaining shut, new releases are making a beeline for OTT platforms, and companies are forging tie-ups to reach out to the target audience.

India eyes rare feat as ISRO gears up for 3rd lunar mission

India eyes rare feat as ISRO gears up for 3rd lunar mission

Rediff.com12 Jul 2023

Four years after it broke many hearts, Indian Space Research Organisation's Chandrayaan is all set to soar towards the moon in its third expedition on Friday in an attempt to put the country in an elite club of nations that accomplished lunar missions with a soft landing.

IPL: Can inconsistent LSG halt Rajasthan Royals' charge?

IPL: Can inconsistent LSG halt Rajasthan Royals' charge?

Rediff.com18 Apr 2023

Blowing hot and cold, Lucknow Super Giants will look to return to winning ways when they clash against table-toppers Rajasthan Royals

SoftBank-backed Meesho lays off 150 employees from grocery vertical

SoftBank-backed Meesho lays off 150 employees from grocery vertical

Rediff.com12 Apr 2022

SoftBank-backed internet commerce firm Meesho has downsized its grocery vertical Meesho SuperStore (formerly Farmiso) in an attempt to drive efficiency. The Bengaluru-based firm did not reveal the number of laid-off employees. However, the company officials said that about 150 employees have been laid off.

SpiceJet places order for 42 737 MAX jets with Boeing

SpiceJet places order for 42 737 MAX jets with Boeing

Rediff.com12 Mar 2014

Civil Aviation Minister Ajit Singh inaugurated the 5-day long event.

Rejig at Flipkart: Binny now group CEO, K Krishnamurthy CEO

Rejig at Flipkart: Binny now group CEO, K Krishnamurthy CEO

Rediff.com9 Jan 2017

Flipkart, Jabong-Myntra and PhonePe will operate under this group structure and their CEOs will report to Binny

This restaurant serves food, adventure -- 160 ft up in the air

This restaurant serves food, adventure -- 160 ft up in the air

Rediff.com9 Oct 2019

Fly Dining at Noida sector 38 A has become a perfect place for adventure lovers where they can enjoy their food in a unique way and place -- 160 feet up in the air.

Oyo brass Aditya Ghosh joins board, Rohit Kapoor becomes CEO

Oyo brass Aditya Ghosh joins board, Rohit Kapoor becomes CEO

Rediff.com3 Dec 2019

Oyo has recently undergone large-scale corporate restructuring, setting up several subsidiaries and bifurcating operations globally.

Software robots to perform a fifth of internal jobs at ICICI Bank

Software robots to perform a fifth of internal jobs at ICICI Bank

Rediff.com9 Sep 2016

Other private banks also planning to employ bots soon

Trading Traps: Small Investors Beware!

Trading Traps: Small Investors Beware!

Rediff.com15 Jun 2023

Influenced by ads like 'Make money sitting at home', 'Make Rs 10 lakh with just Rs 1,000', to YouTube influencers promoting 'pump-and-dump' stocks, a vast majority of small investors who mushroomed during the COVID-19 period are losing money in reckless overtrading in the market, cautions Dr V K Vijaykumar, Chief Investment Strategist at Geojit Financial Services.

Everything you know about shopping is about to change

Everything you know about shopping is about to change

Rediff.com3 Jan 2017

Not just e-commerce players, even spirits majors are banking on artificial intelligence and chatbots to offer newer, quicker, smarter services. Shivani Shinde Nadhe reports.

Consumer protection agency sends notice to Ola, Uber

Consumer protection agency sends notice to Ola, Uber

Rediff.com21 May 2022

CCPA said the primary issues raised in the notices included 'deficiency in service'. This includes lack of proper response from customer support, driver refusing to take payment by online mode and insisting for cash only.

Technology will make Test cricket more slicker: Chappell

Technology will make Test cricket more slicker: Chappell

Rediff.com3 Jan 2023

Australian great Greg Chappell believes technology, specially artificial intelligence, will make cricket "slicker" and "unpredictable", changing how it is practiced, played and consumed in the future.

The Fish That Sold For Rs 1 Lakh!

The Fish That Sold For Rs 1 Lakh!

Rediff.com22 Nov 2022

Every week, we bring you fascinating videos, chosen by you, through your likes.

Om Puri: The Chronicler Of Cities On The Boil

Om Puri: The Chronicler Of Cities On The Boil

Rediff.com18 Oct 2023

'If it weren't for Om Puri, a whole range of our big city experiences wouldn't have found their honest representations on the screen.'

Banks And Fintech Both Need Each Other

Banks And Fintech Both Need Each Other

Rediff.com2 Dec 2021

The fundamental issue between banks and fintech would be who will own the customer and who will be the service provider.